Frequently Asked Questions
For any unanswered questions please contact your nearest authorised MGNY International retailer
The are extremely knowledgeable about our collections and will be happy to work with you to ensure your questions are answered.
They are also happy to contact us directly on your behalf if necessary.
- Dans quelles tailles vos robes sont-elles disponibles?
La taille disponible dépend de la portée. La plupart des robes de mariée Ronald Joyce sont disponibles au Royaume-Uni 6-30. La plupart des robes Victoria Jane et de demoiselle d'honneur sont disponibles auprès d'un Royaume-Uni 6-30 et Veni Infantino est disponible auprès d'un Royaume-Uni 6-30. Pour vérifier cela, veuillez consulter le style que vous aimez sur le site.
- Come faccio a trovare un rivenditore nella mia zona che ha una particolare collezione?
- Comment trouver un détaillant dans ma région qui porte une collection particulière?
- How can I find the price of a gown?
Please visit the store locator on our website under 'RETAILERS' to find an authorised Madeline Gardner New York retailer in your area. They will be happy to assist you with pricing information.
- How long does it take to receive my gown?
Please visit your local authorised Madeline Gardner New York retailer for specific information regarding the gown you are interested in. Delivery time will depend upon many factors. The retailers may also contact us directly to enquire if your gown is in stock and available on an earlier delivery.
- Can I buy my gown directly from Madeline Gardner New York International?
As we are a manufacturer, we do not sell directly to the public. Please visit the store locator on our website under 'RETAILERS' to find an authorised Madeline Gardner New York stockist.
- Is it safe to buy my gown online?
We do not recommend making such an important purchase online as they could be simple, low quality copies. Please visit the store locator on our website for additional information and to find an authorised Madeline Gardner New York stockist in your area.
- How can I clean my gown?
We recommend consulting the store where the purchase was made, a professional will advise about cleaning and preservation of your gown.
- Can I obtain a swatch of my gown?
We are happy to provide your authorised Madeline Gardner New York retailer with a swatch upon request*. Please ask your authorised retailer to contact us directly.
*Subject to availability
- Can my gown be ordered with a custom length?
Some styles within the bridal ranges are available in custom lengths. Custom length refers to various lengths shorter than the standard length gown. Please have your authorised Madeline Gardner New York International retailer contact us directly to enquire if your gown in available to order in a custom length.
- Can I cancel my order or return my gown?
Our authorised Madeline Gardner New York retailers have their own return/exchange policies. Please refer to your sales agreement and contact them directly for any available options.
- Other enquiries
For further enquiries please contact an authorised Madeline Gardner New York retailer. They are extremely knowledgeable about the collection and will be happy to work with you to ensure your questions are answered. They are also happy to contact us directly on your behalf, if necessary.